Please read the following
terms and conditions closely before ordering from CCTVProducts.com.
By accessing, browsing, and using this Site and the hardware it's hosted on,
you (Visitor) acknowledge that you have read, understood, and agree to comply
with these Terms and Conditions of Use.
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METHOD OF PAYMENT
For your online purchase convenience, CCTVProducts.com
accept the following forms of payment:
- CREDIT CARD
- USA and CANADA Credit Cards ONLY
- VISA
- MASTERCARD
- AMERICAN EXPRESS
EXPRESS
The "Billing" address
on the order must be the same as the credit card billing address.
An
incorrect "Billing" address may cause your order to be delayed or
canceled.
You credit card statement will show that the
debit to your account is made by North American Video, Inc.
Note: CCTVProducts.com
protects our customers information by the use of secure server software. When
an order is placed the secure server software encrypts all the information you
input prior to being sent to CCTVProducts.com.
However if you are not comfortable entering your credit card information online,
please place your order online and contact us via e-mail,
fax (702-367-3653) or phone toll free 877-628-2283. Please include your online
order number with all correspondence.
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- School Purchase Orders
- Government Purchase Orders
- Corporate Purchase Orders
All purchase orders must be submitted via e-mail,
fax (702-367-3653) or mailed to:
North American Video
CCTVProducts.com
3080 E. Post Rd
Las Vegas, NV 89120
Corporate Purchase orders are subject to Credit
Approval. Please call toll free 1-877-628-2283 for a credit application or download
a
Credit Application. Fax the completed
Credit Application with your order to
702-367-3653. Please allow 5-7 business days for processing.
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- Wire Transfer (T/T)
- Money Orders
- Certified Checks
- Company Check
All forms of payment must be made in U.S. Dollars.
All orders will be processed and shipped upon receipt of a wire transfer, money
order or cashier’s check. For company checks, please allow up to 10 banking
days after receipt for clearance of funds before the order is processed. All
Money Orders, Certified Checks and Company Checks must be made payable to
North American Video.
SALES TAX
CCTVProducts.com
is required to collect applicable sales tax on transactions shipping to states
of California, Florida, Mississippi, Nevada, New Jersey, New York, Indiana and Washington, Pennsylvania as required
by law. All new customers are assumed to be taxable unless valid documentation
stating otherwise is provided. Valid documentation includes a resale or
exemption certificate issued by the State, completed, and signed by you. It
must include your State assigned resale/exemption number. Your written statement
claiming resale or exemption status is insufficient. To claim non-taxable status,
we must have a properly completed state issued document from all
states listed above to which you ship merchandise.
Any taxes that appear on your online order are
a very close approximate if not in most all cases exact. The actual taxes charged
to your credit card will reflect all the applicable state and local sales taxes,
and will be calculated when your order is actually shipped.
State Issued Resale and/or
Exemption Certificates must be submitted via
e-mail, fax
(702-367-3653) or mailed to:
North American Video
CCTVProducts.com
3080 E.Post Rd
Las Vegas, NV 89120
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Internet Tax Freedom
Act (ITFA).
To be clear, the Internet Tax Freedom Act (ITFA),
which was signed into law on October 21, 1998, does not, as some have asserted,
preclude sales and use taxes on any and all commerce conducted over the Internet.
State and local governments are allowed to impose sales and use taxes on all
such electronic sales, provided that the tax (and its rate) are the same as
that which would be imposed on the transactions if they were conducted in a
more traditional manner, such as over the phone or through mail order.
The IFTA is intended to prevent any jurisdiction
from imposing special taxes on Internet transactions, other than such taxes
that a jurisdiction already has the ability to impose (e.g., sales tax; see
below). The ITFA was able to prevent the imposition of any such taxes through
October 21, 2001. At this time the fate of sales tax on the Internet is unknown
and could change at any time which could affect your order.
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SHIPPING INFORMATION
Due to the wide variety of
products CCTVProducts.com
offers, it is impossible to fairly implement a shipping policy based on number
of items ordered or total order cost. Thus, shipping and handling must be calculated
on a per-order basis, and is determined according to the total weight of the
order, the method of shipping and the destination
*FreeGroundShipping
Free UPS Ground freight on orders $500.00 or more before sales tax. Free Shipping
is a limited offer and only for the 48 continental States, applicable only at time of offer. Shipping method will be
UPS ground unless otherwise noted. If otherwise noted, customer will be responsible
for all shipping charges, included but not limited to Handling, restocking,
and return fees.
CCTVProducts.com
ship almost entirely via United Parcel Service (UPS) and Federal Express (Fed
Ex), however United States Postal Service is also available upon your request.
For large orders Trucking companies may be utilized at the discretion of CCTVProducts.com.
Under normal circumstances, most orders ship out within 24-72 hours. However,
due to large order volumes, weather conditions or circumstances beyond our control,
we will ship your order out as soon as possible.
All shipments are insured
for the full cost of the goods value, the cost of insurance is included in the
shipping charge
Transit damage is the responsibility
of the carrier and must be reported immediately to the carrier's representative.
Photographic evidence always helps in any claim.
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Shipping Methods.
CCTVProducts.com
offers the following methods of shipment:
-
UPS GROUND - UPS Ground
reaches every address throughout the 48 contiguous states. Typical transit
times vary from 3-7 business days. Not Available
for shipments outside of the 48 contiguous states.
-
UPS 3 Day Select - UPS
3 Day Select guarantees delivery within three business days to and from
every address in the 48 contiguous states.
Not Available for shipments outside of the 48 contiguous states.
-
UPS 2ND DAY AIR - UPS
2nd Day Air provides guaranteed on-time delivery to every address throughout
the United States (excluding intra-Alaska shipments) and Puerto Rico by
the end of the second business day. Please
contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
-
UPS 2ND DAY AIR AM -
UPS 2nd Day Air A.M. service is available for delivery to metropolitan commercial
addresses where UPS Next Day Air® delivery is committed by 10:30
a.m. This service is not available to destinations where UPS Next Day Air
delivery is committed by noon or end of day.
Please contact a Sales Representative for product availability prior
to placing your order. Not all products and or destinations can utilize
priority shipping.
-
UPS NEXT DAY AIR SAVER
- UPS Next Day Air Saver guarantees delivery by 3:00 p.m. or 4:30 p.m. to
commercial destinations where UPS Next Day Air delivery is committed by
10:30 a.m. or noon, respectively. Shipments to residential locations within
the Next Day Air Saver area are delivered by end of day. This service is
not available to destinations where UPS Next Day Air is committed for end
of day or is not available. Please contact
a Sales Representative for product availability prior to placing your order.
Not all products and or destinations can utilize priority shipping.
-
UPS NEXT DAY AIR - UPS
Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the
next business day depending on destination (noon or 1:30 p.m. on Saturdays).
For customers located in Hawaii, Inter-Island Air offers next-business-day
service for priority shipments to all addresses in Hawaii.
Please contact a Sales Representative for product availability prior
to placing your order. Not all products and or destinations can utilize
priority shipping.
-
UPS NEXT DAY AIR EARLY
AM - UPS Next Day Air Early AM guarantees delivery on weekdays by 8:00 a.m.
to major cities in the 48 contiguous states and by 8:30 a.m. to many other
U.S. cities, including Anchorage, Alaska. Please
contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
Note:
All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00
AM PST) to ship out on that day.
Please contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
UPS will not ship to P.O. Boxes or APO boxes.
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-
FedEx Ground - FedEx Ground is a great choice for consistent, reliable delivery of your packages to every US business address.
Typical transit times vary from 1-5 business days, depending on distance
from shipper to receipient. Delivery to Hawii and Alaska typically 3-7
business days.
-
FedEx Express Saver -
Delivery to businesses by 4:30 p.m.; to residences by 7 p.m.
Delivery in 3 business days. Please contact
a Sales Representative for product availability prior to placing your order.
Not all products and or destinations can utilize priority shipping.
-
FedEx 2Day - Delivery
to businesses by 4:30 p.m.; to residences by 7p.m.
Delivery in 2 business days to most areas. Please
contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
-
FedEx Standard Overnight
- Overnight delivery by 3 p.m. to most US addresses; by 4:30 to rural areas.
Please contact a Sales Representative for
product availability prior to placing your order. Not all products and or
destinations can utilize priority shipping.
-
FedEx Priority Overnight
- Overnight delivery by 10:30 a.m. to most US addresses; by noon or 4:30
p.m. in remote areas. Please contact a Sales
Representative for product availability prior to placing your order. Not
all products and or destinations can utilize priority shipping.
-
FedEx First Overnight
- Overnight delivery to major markets by 8:00 or 8:30 a.m., depending on
destination ZIP code. Please contact a Sales
Representative for product availability prior to placing your order. Not
all products and or destinations can utilize priority shipping.
Note:
All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00
AM PST) to ship out on that day.
Please contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
FedEx will not ship to P.O. Boxes or APO
boxes.
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Export Administration Regulations (EAR).
All orders placed with CCTVProducts.com
are subject to United States (U.S.) export control laws. Specifically, the Export
Administration Regulations (EAR) prohibits dealing with certain denied parties
and end-users that may be involved in conventional weapons and weapons of mass
destruction - chemical, biological, nuclear weapons, or missile technology.
The EAR sets forth General Prohibitions that are applicable to US technology
and exports. The General Prohibitions concern export transactions that are prohibited
by U.S. law and thus require a US export license. The prohibitions that may
concern your sales activities are:
* End-users that are prohibited because they are on the:
US Denied Persons List, US Specially Designated Nationals List,
Entities List
* Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan),
and Angola (Unita). These countries are listed on the Internet under www.treas.gov/ofac/.
Please note that this list of embargoed countries is constantly changing, so
you will need to check it on a regular basis
* End-users that may be manufacturing weapons of mass destruction
* Diversions to illegal end-users that are involved in diversions to embargoed
countries, parties involved in proliferation or to destinations that require
a license.
Therefore, certain orders placed with CCTVProducts.com
may require a US export license. CCTVProducts.com
will not violate or participate in the violation of the US law by selling to
these parties.
To comply with the EAR, CCTVProducts.com
needs to ensure that we do not sell to restricted parties through our dealers/distributors
and or end-users. To accomplish this, we request that you provide necessary
customer and end-user information on all orders, including full name, country,
and type of facility so that we may screen the customer and/or end-user name.
Failure to comply may
cause your order to be delayed or canceled. We appreciate your cooperation
in furnishing this information.
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Drop
Shipping.
To expedite shipping, sometimes
it is necessary to ship products directly from the manufacturer or our distributors
to our customers. We call this type of shipping "drop shipping". Unfortunately,
we currently do not provide any online tracking for drop shipped package. Customer
needs to call us if a tracking becomes necessary. CCTVProducts.com
does not charge additional shipping charges to customer's orders because of
the change in shipping distance as a result of the drop shipping.
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Product
Damaged in Transit.
If the packaging appears damaged
on the outside, please refuse to accept the package(s) from the shipper; or
please make sure that when you sign the shippers proof-of-delivery slip that
you include a note stating that the package is/appears damaged. If you do accept
a damaged shipment, please inform us immediately. We do expect you to deal with
the carrier in that case. If you prefer for us to deal with the carrier, we
must know within two days of your receipt of the product that it was damaged.
Please open all boxes immediately and check for contents and damage. We must
know within 2 days upon your receiving products of any damage/problems. In order
to serve you better we request that you also inspect all of your products for
obvious defects/blemishes within 2 days of receiving them. Also, if there was
any internal (non-visible) damage, this should be reported to the carrier (or
to us) within two days of receiving the product.
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Wrong
Products Received.
In the rare event that you received a product
different than what was ordered (all orders are double check prior to shipping)
we must be contacted within 2 business days from the receipt of the shipment.
If we made a mistake/error in shipping and we are contacted within the specified
time, you will be issued a Return Authorization Number (RA) and instructions
on how and where to return the product. CCTVProducts.com
will be responsible for freight both ways, and will ship you the correct product.
See Product Return Section.
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Refused Shipment
Refused shipments are subject to a 25% restocking
fee plus return freight. If a customer wishes to cancel an order (provided it
is not a special order product), it is the responsibility of the customer to
cancel the order prior to the product being shipped. If a customer cancels an
order after product has been shipped, the refused shipment or return will be
subject to a 25% restocking fee plus return freight.
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PRODUCT RETURN INFORMATION
Products damaged in shipping must be reported
within 2 business days of date of delivery. Please visit our Damaged
in Transit section for further information.
Please keep all original packaging!
We will only accept a return if returned in original boxes that you received
it in. All products, except software, may be returned for a refund or exchange
within 15 days from date of delivery (the products must be brand new, in perfect
condition, a perfect box and never used, with all manufacturers included accessories).
Please contact us via e-mail, fax
(702) 367-3653 or call us at 877-628-2283 for a return authorization number,
please include your original order number and invoice number with all correspondence.
You will be given a Return Authorization Number and instructions on how and
where to ship. No unauthorized returns will be accepted. A return authorization
number will be issued by CCTVProducts.com
and must accompany all returns. Items returned for credit will be rejected if
no authorization number has been issued or freight has not been prepaid. Items
returned for restocking are subject to a minimum 20% restocking fee.
Return Authorizations are valid for 10 days from the date issued. All products
returned must be in original packaging, and include all reference materials
included in the original package.
Special Order items (wireless items,
special lenses, etc...) may not be returned,
refunded or exchanged. Please contact a sales representative if you have questions.
All returned merchandise
must be in original carton and packing material with . Missing
accessories will result in a reduced credit amount by the actual replacement
cost of those items. Original merchandise box must not be defaced or altered
in any way. Merchandise initially shipped 'double-boxed' must be returned to CCTVProducts.com
in like fashion. We
reserve the right to refuse any package that does not comply with our Return
Policy.
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Defective
Products:
Any product which proves to be defective within
fifteen days of delivery may be credited or exchanged for a replacement of the
same model. Simply contact us via e-mail,
fax (702) 367-3653 or call us at 877-628-2283 for a return authorization number,
please include your original order number and invoice number with all correspondence. Products initially returned as defective, whose defect cannot
be verified, will incur a minimum 20% restocking charge as well as
a freight charge for replacement shipment. No
returned merchandise will be accepted without a valid return authorization number
visibly marked on the package and the shipping label.
CCTVProducts.com, at our discretion, will repair or replace without charge to the
customer any merchandise proven defective in material or workmanship for the
period of the manufacture warranty. Complete terms of the written warranty are
set forth on the warranty cards packed with the product and are available for
the customer's examination prior to purchase by requesting them via e-mail,
fax (702) 367-3653 or call us at 877-628-2283.
When returned merchandise is found to be defective
and out of warranty, the customer will be notified in a timely manner with the
estimated cost of repairs. Customer must authorize/acknowledgment of the estimated
cost of within 10 days of notification. In the absence of such acknowledgement, CCTVProducts.com
reserves the right to dispose of all defective merchandise.
All returned merchandise must be
in original carton and packing material with . Missing accessories
will result in a reduced credit amount by the actual replacement cost of those
items. Original merchandise box must not be defaced or altered in any way. Merchandise
initially shipped 'double-boxed' must be returned to CCTVProducts.com
in like fashion. We
reserve the right to refuse any package that does not comply with our Return
Policy.
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PRODUCT WARRANTY
INFORMATION
All products represented by CCTVProducts.com are backed by the manufacture warranty. Complete terms of the
written warranty are set forth on the warranty cards packed with the product
and are available for the customer's examination prior to purchase by requesting
them via e-mail, fax (702) 367-3653
or call us at 877-628-2283. If you believe that a product
you have purchased from CCTVProducts.com
is within the manufacture warranty time, please refer to the Return
Policy above.
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HOURS OF OPERATIONS
Orders can be placed with CCTVProducts.com 24 hours a day, 7 days a week, 365 days a year online or via
via e-mail, or fax (702) 367-3653.
CCTVProducts.com
phone lines 1-877-628-2283 are open from 8 A.M. Pacific Time to 4 P.M. Pacific
Time - Monday thru Friday for Phone Orders, technical assistance, system design,
questions and/or comments. CCTVProducts.com
voice mail and fax machine are available 24 hours, 7 days a week, 365 days a
year. CCTVProducts.com
offices may be closed or hold special hours of operations during holidays. Special
hours of operations will be noted on our web site as well as our voicemail system.
All orders placed will be processed during normal
business hours.
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PRODUCT INFORMATION/SPECIFICATIONS
Product information is furnished by product
manufactures and is believed to be accurate. However, no responsibility is assumed
by CCTVProducts.com for its use. Product specifications and availability are
subject to change without notice. Manufacturer’s specifications may be
approximate, and we hold no responsibility for errors or inaccuracy of specifications.
Any delivery indication furnished represents only the best estimate of time
required to make shipment. CCTVProducts.com shall not incur any liability, consequential
or otherwise, due to any delay or failure to deliver for any reason. Prices
and availability are subject to change without notice. Although we try to assure
accuracy, CCTVProducts.com
cannot be responsible for typographic errors.
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