Please read the following terms and conditions
closely before ordering from CCTVProducts.com.
By accessing, browsing, and using this Site and the hardware it's hosted on, you
(Visitor) acknowledge that you have read, understood, and agree to comply with
these Terms and Conditions of Use.
Quick Links:
METHOD OF PAYMENT
For your online purchase convenience,
CCTVProducts.com
accept the following forms of payment:
The "Billing" address on the
order must be the same as the credit card billing address.
An incorrect "Billing" address may cause your
order to be delayed or canceled.
You credit card statement will show that the
debit to your account is made by North American Video, Inc.
Note: CCTVProducts.com
protects our customers information by the use of secure server software. When an
order is placed the secure server software encrypts all the information you
input prior to being sent to CCTVProducts.com.
However if you are not comfortable entering your credit card information online,
please place your order online and contact us via
e-mail, fax (702-367-3653) or phone
toll free 877-628-2283. Please include your online order number with all
correspondence.
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All purchase orders must be submitted via
e-mail, fax (702-367-3653) or mailed
to:
North American Video
CCTVProducts.com
3080 E. Post Rd
Las Vegas, NV 89120
Corporate Purchase orders are subject to
Credit Approval. Please call toll free 1-877-628-2283 for a credit application
or download a
Credit Application. Fax the completed
Credit Application with your order
to 702-367-3653. Please allow 5-7 business days for processing.
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All forms of payment must be made in U.S.
Dollars. All orders will be processed and shipped upon receipt of a wire
transfer, money order or cashier’s check. For company checks, please allow up to
10 banking days after receipt for clearance of funds before the order is
processed. All Money Orders, Certified Checks and Company Checks must be made
payable to North American Video.
SALES TAX
CCTVProducts.com
is required to collect applicable sales tax on transactions shipping to states
of Arizona, California, Florida,Massachusetts, Mississippi, Nevada, New Jersey,
New York, Indiana, Texas, West Virginia,Washington, Pennsylvania, Connecticut, Michigan as
required by law. All new customers are assumed to be taxable unless valid
documentation stating otherwise is provided. Valid documentation includes a
resale or exemption certificate issued by the State, completed, and signed by
you. It must include your State assigned resale/exemption number. Your written
statement claiming resale or exemption status is insufficient. To claim
non-taxable status, we must have a properly completed state issued
document from all states listed above to which you ship merchandise.
Any taxes that appear on your online order are
a very close approximate if not in most all cases exact. The actual taxes
charged to your credit card will reflect all the applicable state and local
sales taxes, and will be calculated when your order is actually shipped.
State Issued Resale and/or
Exemption Certificates must be submitted via
e-mail, fax (702-367-3653) or mailed
to:
North American Video
CCTVProducts.com
3080 E.Post Rd
Las Vegas, NV 89120
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Internet Tax Freedom Act (ITFA).
To be clear, the Internet Tax Freedom Act
(ITFA), which was signed into law on October 21, 1998, does not, as some have
asserted, preclude sales and use taxes on any and all commerce conducted over
the Internet. State and local governments are allowed to impose sales and use
taxes on all such electronic sales, provided that the tax (and its rate) are the
same as that which would be imposed on the transactions if they were conducted
in a more traditional manner, such as over the phone or through mail order.
The IFTA is intended to prevent any
jurisdiction from imposing special taxes on Internet transactions, other than
such taxes that a jurisdiction already has the ability to impose (e.g., sales
tax; see below). The ITFA was able to prevent the imposition of any such taxes
through October 21, 2001. At this time the fate of sales tax on the Internet is
unknown and could change at any time which could affect your order.
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SHIPPING INFORMATION
Due to the wide variety of
products CCTVProducts.com
offers, it is impossible to fairly implement a shipping policy based on number
of items ordered or total order cost. Thus, shipping and handling must be
calculated on a per-order basis, and is determined according to the total weight
of the order, the method of shipping and the destination
*FreeGroundShipping
Free UPS Ground freight on orders $500.00 or more before sales tax. Free
Shipping is a limited offer and only for the 48 continental States, applicable
only at time of offer. Shipping method will be UPS ground unless otherwise
noted. If otherwise noted, customer will be responsible for all shipping
charges, included but not limited to Handling, restocking, and return fees.
CCTVProducts.com
ship almost entirely via United Parcel Service (UPS) and Federal Express (Fed
Ex), however United States Postal Service is also available upon your request.
For large orders Trucking companies may be utilized at the discretion of
CCTVProducts.com.
Under normal circumstances, most orders ship out within 24-72 hours. However,
due to large order volumes, weather conditions or circumstances beyond our
control, we will ship your order out as soon as possible.
All shipments are insured
for the full cost of the goods value, the cost of insurance is included in the
shipping charge
Transit damage is the
responsibility of the carrier and must be reported immediately to the carrier's
representative. Photographic evidence always helps in any claim.
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Shipping Methods.
CCTVProducts.com
offers the following methods of shipment:
-
UPS GROUND - UPS Ground
reaches every address throughout the 48 contiguous states. Typical transit
times vary from 3-7 business days. Not Available
for shipments outside of the 48 contiguous states.
-
UPS 3 Day Select - UPS 3
Day Select guarantees delivery within three business days to and from every
address in the 48 contiguous states. Not
Available for shipments outside of the 48 contiguous states.
-
UPS 2ND DAY AIR - UPS
2nd Day Air provides guaranteed on-time delivery to every address throughout
the United States (excluding intra-Alaska shipments) and Puerto Rico by the
end of the second business day. Please contact a
Sales Representative for product availability prior to placing your order.
Not all products and or destinations can utilize priority shipping.
-
UPS 2ND DAY AIR AM - UPS
2nd Day Air A.M. service is available for delivery to metropolitan
commercial addresses where UPS Next Day Air® delivery is
committed by 10:30 a.m. This service is not available to destinations where
UPS Next Day Air delivery is committed by noon or end of day.
Please contact a Sales Representative for product
availability prior to placing your order. Not all products and or
destinations can utilize priority shipping.
-
UPS NEXT DAY AIR SAVER -
UPS Next Day Air Saver guarantees delivery by 3:00 p.m. or 4:30 p.m. to
commercial destinations where UPS Next Day Air delivery is committed by
10:30 a.m. or noon, respectively. Shipments to residential locations within
the Next Day Air Saver area are delivered by end of day. This service is not
available to destinations where UPS Next Day Air is committed for end of day
or is not available. Please contact a Sales
Representative for product availability prior to placing your order. Not all
products and or destinations can utilize priority shipping.
-
UPS NEXT DAY AIR - UPS
Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the next
business day depending on destination (noon or 1:30 p.m. on Saturdays). For
customers located in Hawaii, Inter-Island Air offers next-business-day
service for priority shipments to all addresses in Hawaii.
Please contact a Sales Representative for product
availability prior to placing your order. Not all products and or
destinations can utilize priority shipping.
-
UPS NEXT DAY AIR EARLY
AM - UPS Next Day Air Early AM guarantees delivery on weekdays by 8:00 a.m.
to major cities in the 48 contiguous states and by 8:30 a.m. to many other
U.S. cities, including Anchorage, Alaska. Please
contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority
shipping.
Note:
All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00 AM
PST) to ship out on that day.
Please contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
UPS will not ship to P.O. Boxes or APO
boxes.
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FedEx Ground - FedEx
Ground is a great choice for consistent, reliable delivery of your packages
to every US business address. Typical transit times vary from 1-5
business days, depending on distance from shipper to receipient. Delivery to
Hawii and Alaska typically 3-7 business days.
-
FedEx Express Saver -
Delivery to businesses by 4:30 p.m.; to residences by 7 p.m.
Delivery in 3 business days. Please contact a
Sales Representative for product availability prior to placing your order.
Not all products and or destinations can utilize priority shipping.
-
FedEx 2Day - Delivery to
businesses by 4:30 p.m.; to residences by 7p.m.
Delivery in 2 business days to most areas.
Please contact a Sales Representative for product availability prior to
placing your order. Not all products and or destinations can utilize
priority shipping.
-
FedEx Standard Overnight
- Overnight delivery by 3 p.m. to most US addresses; by 4:30 to rural areas.
Please contact a Sales Representative for
product availability prior to placing your order. Not all products and or
destinations can utilize priority shipping.
-
FedEx Priority Overnight
- Overnight delivery by 10:30 a.m. to most US addresses; by noon or 4:30
p.m. in remote areas. Please contact a Sales
Representative for product availability prior to placing your order. Not all
products and or destinations can utilize priority shipping.
FedEx First Overnight -
Overnight delivery to major markets by 8:00 or 8:30 a.m., depending on
destination ZIP code. Please contact a Sales
Representative for product availability prior to placing your order. Not all
products and or destinations can utilize priority shipping.
Note:
All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00 AM
PST) to ship out on that day.
Please contact a Sales Representative for product availability prior to placing
your order. Not all products and or destinations can utilize priority shipping.
FedEx will not ship to P.O. Boxes or APO boxes.
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Export Administration Regulations (EAR).
All orders placed with
CCTVProducts.com
are subject to United States (U.S.) export control laws. Specifically, the
Export Administration Regulations (EAR) prohibits dealing with certain denied
parties and end-users that may be involved in conventional weapons and weapons
of mass destruction - chemical, biological, nuclear weapons, or missile
technology.
The EAR sets forth General Prohibitions that are applicable to US technology and
exports. The General Prohibitions concern export transactions that are
prohibited by U.S. law and thus require a US export license. The prohibitions
that may concern your sales activities are:
* End-users that are prohibited because they are on the:
US Denied Persons List, US Specially Designated Nationals List,
Entities List
* Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan),
and Angola (Unita). These countries are listed on the Internet under
www.treas.gov/ofac/. Please note that
this list of embargoed countries is constantly changing, so you will need to
check it on a regular basis
* End-users that may be manufacturing weapons of mass destruction
* Diversions to illegal end-users that are involved in diversions to embargoed
countries, parties involved in proliferation or to destinations that require a
license.
Therefore, certain orders placed with CCTVProducts.com
may require a US export license. CCTVProducts.com
will not violate or participate in the violation of the US law by selling to
these parties.
To comply with the EAR, CCTVProducts.com
needs to ensure that we do not sell to restricted parties through our
dealers/distributors and or end-users. To accomplish this, we request that you
provide necessary customer and end-user information on all orders, including
full name, country, and type of facility so that we may screen the customer
and/or end-user name. Failure to comply
may cause your order to be delayed or
canceled. We appreciate your cooperation in furnishing this
information.
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Drop Shipping.
To expedite shipping,
sometimes it is necessary to ship products directly from the manufacturer or our
distributors to our customers. We call this type of shipping "drop shipping".
Unfortunately, we currently do not provide any online tracking for drop shipped
package. Customer needs to call us if a tracking becomes necessary.
CCTVProducts.com
does not charge additional shipping charges to customer's orders because of the
change in shipping distance as a result of the drop shipping.
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Product Damaged in
Transit.
If the packaging appears
damaged on the outside, please refuse to accept the package(s) from the shipper;
or please make sure that when you sign the shippers proof-of-delivery slip that
you include a note stating that the package is/appears damaged. If you do accept
a damaged shipment, please inform us immediately. We do expect you to deal with
the carrier in that case. If you prefer for us to deal with the carrier, we must
know within two days of your receipt of the product that it was damaged. Please
open all boxes immediately and check for contents and damage. We must know
within 2 days upon your receiving products of any damage/problems. In order to
serve you better we request that you also inspect all of your products for
obvious defects/blemishes within 2 days of receiving them. Also, if there was
any internal (non-visible) damage, this should be reported to the carrier (or to
us) within two days of receiving the product.
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Wrong Products Received.
In the rare event that you received a product
different than what was ordered (all orders are double check prior to shipping)
we must be contacted within 2 business days from the receipt of the shipment. If
we made a mistake/error in shipping and we are contacted within the specified
time, you will be issued a Return Authorization Number (RA) and instructions on
how and where to return the product. CCTVProducts.com
will be responsible for freight both ways, and will ship you the correct
product. See Product Return Section.
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Refused Shipment
Refused shipments are subject to a 25%
restocking fee plus return freight. If a customer wishes to cancel an order
(provided it is not a special order product), it is the responsibility of the
customer to cancel the order prior to the product being shipped. If a customer
cancels an order after product has been shipped, the refused shipment or return
will be subject to a 25% restocking fee plus return freight.
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PRODUCT RETURN INFORMATION
Products damaged in shipping must be reported
within 2 business days of date of delivery. Please visit our
Damaged in Transit section for further
information.
Please keep all original
packaging! We will only accept a return if
returned in original boxes that you received it in. All products, except
software, may be returned for a refund or exchange within 15 days from date of
delivery (the products must be brand new, in perfect condition, a perfect box
and never used, with all manufacturers included accessories). Please contact us
via e-mail, fax (702) 367-3653 or
call us at 877-628-2283 for a return authorization number, please include your
original order number and invoice number with all correspondence. You will be
given a Return Authorization Number and instructions on how and where to ship.
No unauthorized returns will be accepted. A return authorization number will be
issued by CCTVProducts.com
and must accompany all returns. Items returned for credit will be rejected if no
authorization number has been issued or freight has not been prepaid. Items
returned for restocking are subject to a minimum 20% restocking fee.
Return Authorizations are valid for 10 days from the date issued. All products
returned must be in original packaging, and include all reference materials
included in the original package.
Special Order items (wireless items,
special lenses, etc...) may not be returned, refunded or exchanged.
Please contact a sales representative if you have questions.
All returned
merchandise must be in original carton and packing material with
. Missing accessories will result in a reduced credit amount by the actual
replacement cost of those items. Original merchandise box must not be defaced or
altered in any way. Merchandise initially shipped 'double-boxed' must be
returned to CCTVProducts.com
in like fashion. We reserve
the right to refuse any package that does not comply with our Return Policy.
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Defective Products:
Any product which proves to be defective
within fifteen days of delivery may be credited or exchanged for a replacement
of the same model. Simply contact us via
e-mail, fax (702) 367-3653 or call us at 877-628-2283 for a return
authorization number, please include your original order number and invoice
number with all correspondence. Products initially returned as defective, whose
defect cannot be verified, will incur a minimum 20% restocking charge
as well as a freight charge for replacement shipment.
No returned merchandise will be accepted without a valid return
authorization number visibly marked on the package and the shipping label.
CCTVProducts.com,
at our discretion, will repair or replace without charge to the customer any
merchandise proven defective in material or workmanship for the period of
the manufacture warranty. Complete terms of the written warranty are set
forth on the warranty cards packed with the product and are available for
the customer's examination prior to purchase by requesting them via
e-mail, fax (702) 367-3653 or
call us at 877-628-2283.
When returned merchandise is found to be
defective and out of warranty, the customer will be notified in a timely manner
with the estimated cost of repairs. Customer must authorize/acknowledgment of
the estimated cost of within 10 days of notification. In the absence of such
acknowledgement, CCTVProducts.com
reserves the right to dispose of all defective merchandise.
All returned merchandise must be in
original carton and packing material with . Missing accessories will
result in a reduced credit amount by the actual replacement cost of those items.
Original merchandise box must not be defaced or altered in any way. Merchandise
initially shipped 'double-boxed' must be returned to
CCTVProducts.com
in like fashion. We
reserve the right to refuse any package that does not comply with our Return
Policy.
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PRODUCT WARRANTY INFORMATION
All products represented by
CCTVProducts.com
are backed by the manufacture warranty. Complete terms of the written warranty
are set forth on the warranty cards packed with the product and are available
for the customer's examination prior to purchase by requesting them via
e-mail, fax (702) 367-3653 or call us
at 877-628-2283. If you believe that a product you have purchased from
CCTVProducts.com
is within the manufacture warranty time, please refer to the
Return Policy above.
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HOURS OF OPERATIONS
Orders can be placed with
CCTVProducts.com
24 hours a day, 7 days a week, 365 days a year online or via via
e-mail, or fax (702) 367-3653.
CCTVProducts.com
phone lines 1-877-628-2283 are open from 8 A.M. Pacific Time to 4 P.M. Pacific
Time - Monday thru Friday for Phone Orders, technical assistance, system design,
questions and/or comments. CCTVProducts.com
voice mail and fax machine are available 24 hours, 7 days a week, 365 days a
year. CCTVProducts.com
offices may be closed or hold special hours of operations during holidays.
Special hours of operations will be noted on our web site as well as our
voicemail system. All orders placed will be
processed during normal business hours.
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PRODUCT INFORMATION/SPECIFICATIONS
Product information is furnished by product
manufactures and is believed to be accurate. However, no responsibility is
assumed by CCTVProducts.com for its use. Product specifications and availability
are subject to change without notice. Manufacturer’s specifications may be
approximate, and we hold no responsibility for errors or inaccuracy of
specifications. Any delivery indication furnished represents only the best
estimate of time required to make shipment. CCTVProducts.com shall not incur any
liability, consequential or otherwise, due to any delay or failure to deliver
for any reason. Prices and availability are subject to change without notice.
Although we try to assure accuracy, CCTVProducts.com
cannot be responsible for typographic errors.
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*Cctvproducts.com Coupon entitles the customer
to receive a $10 off coupon for every $100 purchased [Purchases made by
phone do not qualify for this offer, offer is for ONLINE purchases Only.
$100 threshold amount is not inclusive of taxes or Shipping Cost. Customer
shall not receive more than five (5) $10 off coupons per transaction.]. The
coupon(s) must be used during a future Online Purchase. Coupon(s) only valid
12/01/2009 to 2/31/2010. Customer may not use more than five (5) $10 off
coupons per transaction on future purchase(s), order must be $100 or more to
redeem a coupon. You can redeem 1 coupon for every $100 spent with a maximum
of 5 coupons used for each order of $500 or more. Entire value of each
coupon tendered must be used in single transaction -- remaining balance will
be waived. May not be combined with any other offer. Coupon(s) must be
present and surrendered at the time of purchase. Coupon(s) not redeemable
for cash, may not be sold or transferred, and will not be replaced if lost,
stolen, or damaged. Reproduction, internet distribution or resale is
strictly prohibited. While supplies last. Certain restrictions apply. Offer
subject to change at any time.
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What prices we will match?
When submitting your Competitive Price Match request, please keep in mind—
We will compare prices for new, direct from manufacturer items, excluding
any add-ons, options, or other special features which may affect price. We
will match the price and give 5% of the price difference.
The item must be new and must be the exact same make and model (ie, the same
size, color, model, etc.).
Since our products are a direct from manufacturer shipment and our pricing
is a "no additional fee" price structure, the comparison price must be a
"delivered cost" to the consumer.
The price you have found must be from an Authorized Internet Retailer for
the same manufacturer. Prices found on internet auctions or other auctions,
from unauthorized internet sellers, or other unverifiable sources will not
be considered for our Competitive Price Matching.
We will not match prices with volume discount chains (i.e., Costco, Sam's
Club, etc.).
If we are unable to verify the previous condition, we will notify you that
we require additional information to verify the Competitive Price Match
request. Our goal is to make this policy simple and hassle-free. We are
committed to responding to your requests quickly.
The price you have found must be the Internet Retailer's regular, advertised
price for a current and available item.
The price you found cannot be a special, closeout, discontinued, blemished,
year-end, inventory reduction, or any other type of advertised sale price,
or a price offset by coupons, rebates, or other dealer incentives or
one-time price reductions.
Competitive Price Matching requests may not be combined with any other
coupons, promotional discounts, specials or other price incentives offered
by Cctvproducts. Prices and price sources you have found which do not meet
the above criteria or in which incomplete or inaccurate information is
provided to us, will not be approved for our Competitive Price Match.
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All promotional art, characters, logos and other depictions
are ® ™ © of their respective owners. All Rights
Reserved
