• CREDIT CARD
  • USA and CANADA Credit Cards ONLY
  
  
  
  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  EXPRESS

The "Billing" address on the order must be the same as the credit card billing address. An incorrect "Billing" address may cause your order to be delayed or canceled.

You credit card statement will show that the debit to your account is made by North American Video, Inc.

Note: CCTVProducts.com protects our customers information by the use of secure server software. When an order is placed the secure server software encrypts all the information you input prior to being sent to CCTVProducts.com. However if you are not comfortable entering your credit card information online, please place your order online and contact us via e-mail, fax (702-367-3653) or phone toll free 877-628-2283. Please include your online order number with all correspondence.

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• School Purchase Orders
• Government Purchase Orders
• Corporate Purchase Orders

All purchase orders must be submitted via e-mail, fax (702-367-3653) or mailed to:

North American Video
CCTVProducts.com
3080 E. Post Rd
Las Vegas, NV 89120

Corporate Purchase orders are subject to Credit Approval. Please call toll free 1-877-628-2283 for a credit application or download a Credit Application. Fax the completed Credit Application with your order to 702-367-3653. Please allow 5-7 business days for processing.

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• Wire Transfer (T/T)
• Money Orders
• Certified Checks
• Company Check

All forms of payment must be made in U.S. Dollars. All orders will be processed and shipped upon receipt of a wire transfer, money order or cashier’s check. For company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. All Money Orders, Certified Checks and Company Checks must be made payable to North American Video.

SALES TAX

CCTVProducts.com is required to collect applicable sales tax on transactions shipping to states of California, Florida, Mississippi, Nevada, New Jersey, New York, Indiana and Washington, Pennsylvania as required by law. All new customers are assumed to be taxable unless valid documentation stating otherwise is provided. Valid documentation includes a resale or exemption certificate issued by the State, completed, and signed by you. It must include your State assigned resale/exemption number. Your written statement claiming resale or exemption status is insufficient. To claim non-taxable status, we must have a properly completed state issued document from all states listed above to which you ship merchandise.

Any taxes that appear on your online order are a very close approximate if not in most all cases exact. The actual taxes charged to your credit card will reflect all the applicable state and local sales taxes, and will be calculated when your order is actually shipped.

State Issued Resale and/or Exemption Certificates must be submitted via e-mail, fax (702-367-3653) or mailed to:

North American Video
CCTVProducts.com
3080 E.Post Rd
Las Vegas, NV 89120

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Internet Tax Freedom Act (ITFA).

To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

The IFTA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below). The ITFA was able to prevent the imposition of any such taxes through October 21, 2001. At this time the fate of sales tax on the Internet is unknown and could change at any time which could affect your order.

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SHIPPING INFORMATION

Due to the wide variety of products CCTVProducts.com offers, it is impossible to fairly implement a shipping policy based on number of items ordered or total order cost. Thus, shipping and handling must be calculated on a per-order basis, and is determined according to the total weight of the order, the method of shipping and the destination

*FreeGroundShipping Free UPS Ground freight on orders $500.00 or more before sales tax. Free Shipping is a limited offer and only for the 48 continental States, applicable only at time of offer. Shipping method will be UPS ground unless otherwise noted. If otherwise noted, customer will be responsible for all shipping charges, included but not limited to Handling, restocking, and return fees.

CCTVProducts.com ship almost entirely via United Parcel Service (UPS) and Federal Express (Fed Ex), however United States Postal Service is also available upon your request. For large orders Trucking companies may be utilized at the discretion of CCTVProducts.com. Under normal circumstances, most orders ship out within 24-72 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

All shipments are insured for the full cost of the goods value, the cost of insurance is included in the shipping charge

Transit damage is the responsibility of the carrier and must be reported immediately to the carrier's representative. Photographic evidence always helps in any claim.

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Shipping Methods.

CCTVProducts.com offers the following methods of shipment:

• UPS GROUND - UPS Ground reaches every address throughout the 48 contiguous states. Typical transit times vary from 3-7 business days. Not Available for shipments outside of the 48 contiguous states.

• UPS 3 Day Select - UPS 3 Day Select guarantees delivery within three business days to and from every address in the 48 contiguous states. Not Available for shipments outside of the 48 contiguous states.

• UPS 2ND DAY AIR - UPS 2nd Day Air provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS 2ND DAY AIR AM - UPS 2nd Day Air A.M. service is available for delivery to metropolitan commercial addresses where UPS Next Day Air^® delivery is committed by 10:30 a.m. This service is not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS NEXT DAY AIR SAVER - UPS Next Day Air Saver guarantees delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day or is not available. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS NEXT DAY AIR - UPS Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays). For customers located in Hawaii, Inter-Island Air offers next-business-day service for priority shipments to all addresses in Hawaii. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS NEXT DAY AIR EARLY AM - UPS Next Day Air Early AM guarantees delivery on weekdays by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

Note: All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00 AM PST) to ship out on that day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping. UPS will not ship to P.O. Boxes or APO boxes.

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• FedEx Ground - FedEx Ground is a great choice for consistent, reliable delivery of your packages to every US business address.  Typical transit times vary from 1-5 business days, depending on distance from shipper to receipient. Delivery to Hawii and Alaska typically 3-7 business days.

• FedEx Express Saver - Delivery to businesses by 4:30 p.m.; to residences by 7 p.m.
  Delivery in 3 business days. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• FedEx 2Day - Delivery to businesses by 4:30 p.m.; to residences by 7p.m.
  Delivery in 2 business days to most areas. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• FedEx Standard Overnight - Overnight delivery by 3 p.m. to most US addresses; by 4:30 to rural areas. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• FedEx Priority Overnight - Overnight delivery by 10:30 a.m. to most US addresses; by noon or 4:30 p.m. in remote areas. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• FedEx First Overnight - Overnight delivery to major markets by 8:00 or 8:30 a.m., depending on destination ZIP code. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

Note: All priority orders (1-3 day delivery) must be placed by 12:00 PM EST (9:00 AM PST) to ship out on that day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping. FedEx will not ship to P.O. Boxes or APO boxes.

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Export Administration Regulations (EAR).

All orders placed with CCTVProducts.com are subject to United States (U.S.) export control laws. Specifically, the Export Administration Regulations (EAR) prohibits dealing with certain denied parties and end-users that may be involved in conventional weapons and weapons of mass destruction - chemical, biological, nuclear weapons, or missile technology.

The EAR sets forth General Prohibitions that are applicable to US technology and exports. The General Prohibitions concern export transactions that are prohibited by U.S. law and thus require a US export license. The prohibitions that may concern your sales activities are:
* End-users that are prohibited because they are on the: US Denied Persons List, US Specially Designated Nationals List, Entities List
* Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan), and Angola (Unita). These countries are listed on the Internet under www.treas.gov/ofac/. Please note that this list of embargoed countries is constantly changing, so you will need to check it on a regular basis
* End-users that may be manufacturing weapons of mass destruction
* Diversions to illegal end-users that are involved in diversions to embargoed countries, parties involved in proliferation or to destinations that require a license.

Therefore, certain orders placed with CCTVProducts.com may require a US export license. CCTVProducts.com will not violate or participate in the violation of the US law by selling to these parties.

To comply with the EAR, CCTVProducts.com needs to ensure that we do not sell to restricted parties through our dealers/distributors and or end-users. To accomplish this, we request that you provide necessary customer and end-user information on all orders, including full name, country, and type of facility so that we may screen the customer and/or end-user name. Failure to comply may cause your order to be delayed or canceled. We appreciate your cooperation in furnishing this information.

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Drop Shipping.

To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". Unfortunately, we currently do not provide any online tracking for drop shipped package. Customer needs to call us if a tracking becomes necessary. CCTVProducts.com does not charge additional shipping charges to customer's orders because of the change in shipping distance as a result of the drop shipping.

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Product Damaged in Transit.

If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within two days of receiving the product.

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Wrong Products Received.

In the rare event that you received a product different than what was ordered (all orders are double check prior to shipping) we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, you will be issued a Return Authorization Number (RA) and instructions on how and where to return the product. CCTVProducts.com will be responsible for freight both ways, and will ship you the correct product. See Product Return Section.

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Refused Shipment

Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.

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PRODUCT RETURN INFORMATION

Products damaged in shipping must be reported within 2 business days of date of delivery. Please visit our Damaged in Transit section for further information.

Please keep all original packaging! We will only accept a return if returned in original boxes that you received it in. All products, except software, may be returned for a refund or exchange within 15 days from date of delivery (the products must be brand new, in perfect condition, a perfect box and never used, with all manufacturers included accessories). Please contact us via e-mail, fax (702) 367-3653 or call us at 877-628-2283 for a return authorization number, please include your original order number and invoice number with all correspondence. You will be given a Return Authorization Number and instructions on how and where to ship. No unauthorized returns will be accepted. A return authorization number will be issued by CCTVProducts.com and must accompany all returns. Items returned for credit will be rejected if no authorization number has been issued or freight has not been prepaid. Items returned for restocking are subject to a minimum 20% restocking fee. Return Authorizations are valid for 10 days from the date issued. All products returned must be in original packaging, and include all reference materials included in the original package.

Special Order items (wireless items, special lenses, etc...) may not be returned, refunded or exchanged.   Please contact a sales representative if you have questions.

All returned merchandise must be in original carton and packing material with . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to CCTVProducts.com in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.

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Defective Products:

Any product which proves to be defective within fifteen days of delivery may be credited or exchanged for a replacement of the same model. Simply contact us via e-mail, fax (702) 367-3653 or call us at 877-628-2283 for a return authorization number, please include your original order number and invoice number with all correspondence. Products initially returned as defective, whose defect cannot be verified, will incur a minimum 20% restocking charge as well as a freight charge for replacement shipment. No returned merchandise will be accepted without a valid return authorization number visibly marked on the package and the shipping label.

When returned merchandise is found to be defective and out of warranty, the customer will be notified in a timely manner with the estimated cost of repairs. Customer must authorize/acknowledgment of the estimated cost of within 10 days of notification. In the absence of such acknowledgement, CCTVProducts.com reserves the right to dispose of all defective merchandise.

All returned merchandise must be in original carton and packing material with . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to CCTVProducts.com in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.

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PRODUCT WARRANTY INFORMATION

All products represented by CCTVProducts.com are backed by the manufacture warranty. Complete terms of the written warranty are set forth on the warranty cards packed with the product and are available for the customer's examination prior to purchase by requesting them via e-mail, fax (702) 367-3653 or call us at 877-628-2283. If you believe that a product you have purchased from CCTVProducts.com is within the manufacture warranty time, please refer to the Return Policy above.

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HOURS OF OPERATIONS

Orders can be placed with CCTVProducts.com 24 hours a day, 7 days a week, 365 days a year online or via via e-mail, or fax (702) 367-3653.

CCTVProducts.com phone lines 1-877-628-2283 are open from 8 A.M. Pacific Time to 4 P.M. Pacific Time - Monday thru Friday for Phone Orders, technical assistance, system design, questions and/or comments. CCTVProducts.com voice mail and fax machine are available 24 hours, 7 days a week, 365 days a year. CCTVProducts.com offices may be closed or hold special hours of operations during holidays. Special hours of operations will be noted on our web site as well as our voicemail system. All orders placed will be processed during normal business hours.

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PRODUCT INFORMATION/SPECIFICATIONS

Product information is furnished by product manufactures and is believed to be accurate. However, no responsibility is assumed by CCTVProducts.com for its use. Product specifications and availability are subject to change without notice. Manufacturer’s specifications may be approximate, and we hold no responsibility for errors or inaccuracy of specifications. Any delivery indication furnished represents only the best estimate of time required to make shipment. CCTVProducts.com shall not incur any liability, consequential or otherwise, due to any delay or failure to deliver for any reason. Prices and availability are subject to change without notice. Although we try to assure accuracy, CCTVProducts.com cannot be responsible for typographic errors.

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